Policies & Procedures
Cancellation Policy:
Life happens, you might suddenly get sick, a kid might get sick, you might have a flat tire, or other unexpected events might occur, and you cannot make your appointment. If you miss your appointment or must reschedule within 24 hours of your appointment you will be charged the full price of the service. If you frequently miss scheduled appointments, you may be unable to schedule without a deposit. This is not meant to be a punishment; its sole purpose is to compensate the business and service provider. The service provider reserves their time and the treatment room for you. This fee is charged regardless of the circumstances, including cancellation due to COVID. Please do not come in if you are sick regardless of the service fee; we reserve the right to refuse service. There is no fee when canceling an appointment due to bad weather that causes road closures, icy conditions, or flooding; in these situations, we will not require our staff or clients to take unnecessary risks.
To cancel text us at 512-379-8432 or send an email to info@vidawellnesslockhart.com
To cancel text us at 512-379-8432 or send an email to info@vidawellnesslockhart.com
Appointments:
Please take note of the following information:• A valid credit card is required to book an appointment over the phone. For online bookings, a down payment will be necessary.• We highly recommend booking in advance for any of our services to ensure we can accommodate your schedule. Both clients and staff must adhere to state licensing and regulations.• On your first visit, as well as periodically as regards certain services, you will be required to fill out an intake form and provide consent for treatment. These forms may need to be updated yearly.• We kindly ask that you arrive 5-10 minutes early to complete or update your forms if you are unable to do so prior to your appointment. Some forms are available online.• If you arrive late for your appointment, the appointment will be shortened to prevent delays for other guests. Please note that you will still be charged for the full appointment.
As a guest, it is your responsibility to:• Communicate your preferences, expectations, and concerns. • Communicate complete & accurate health information, including reasons for your visit. • Adhere to the company policies and procedures.• You have the right to a clean, safe, and comfortable environment.• Stop treatment at any time for any reason.• Be treated with consideration, dignity, and respect by trained staff who respectfully conduct treatments according to company policies and procedures.• Ask questions about your experience, and information regarding staff training, licensing, and certification.• Please be considerate of others:• Please turn off your cell phone or silence your calls, loud phone conversations in the lobby or treatment room will be asked to stop. • Help us maintain a quiet space for all our clients.
Please be aware that on rare occasions, external noises may be disruptive, but our team always strives to create a peaceful environment for every client. It is never our intention for loud noises to detract from your experience. If you prefer quiet treatment (not talking), please inform your service provider at the beginning of your session. While some clients find conversation relaxing, we ask that both service providers and clients be considerate of others' beliefs regarding politics, religion, and social issues. It is advisable to avoid stressful discussions to fully benefit from your time with us.
As a guest, it is your responsibility to:• Communicate your preferences, expectations, and concerns. • Communicate complete & accurate health information, including reasons for your visit. • Adhere to the company policies and procedures.• You have the right to a clean, safe, and comfortable environment.• Stop treatment at any time for any reason.• Be treated with consideration, dignity, and respect by trained staff who respectfully conduct treatments according to company policies and procedures.• Ask questions about your experience, and information regarding staff training, licensing, and certification.• Please be considerate of others:• Please turn off your cell phone or silence your calls, loud phone conversations in the lobby or treatment room will be asked to stop. • Help us maintain a quiet space for all our clients.
Please be aware that on rare occasions, external noises may be disruptive, but our team always strives to create a peaceful environment for every client. It is never our intention for loud noises to detract from your experience. If you prefer quiet treatment (not talking), please inform your service provider at the beginning of your session. While some clients find conversation relaxing, we ask that both service providers and clients be considerate of others' beliefs regarding politics, religion, and social issues. It is advisable to avoid stressful discussions to fully benefit from your time with us.
Customer Satisfaction:
Our service providers and team are dedicated to what they do! If you are unhappy with the service, please stop the session and let us know of the problem, especially in the case of a 90-minute massage. Your satisfaction is important to us, if you have a complaint please notify us within 7 days of your appointment.
Right To Refuse Service
We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our atmosphere. If you refuse to pay the cancellation fee you will no longer be allowed to schedule with VIDA Wellness. If you disrespectfully treat our staff or make an inappropriate statement to them, we will refuse any further services.
Gift Cards:
Gift Cards are not refundable or redeemable for cash and may not be used to purchase a series, memberships, or certain specials. Gift Cards are now sold in dollar amounts. You can no longer purchase them for specific services. You can still pre-purchase a package, series, or membership. It will not be listed under gift cards. You must have your gift card present at the time of your service.If you lose your gift card, we make no guarantee that we will be able to locate it. You will be expected to provide the purchaser’s name, date of purchase, and the amount.
HSA or Flex Spending:
We do accept these cards. It is your responsibility to use it to make purchases according to their terms and conditions. Not all our services are covered by Health Spending Accounts.
Prices are Subject to Change:
Prices and Services are subject to change at any time.
Specials and Event Prices:
Specials, Coupons, Discounts, and Event Pricing cannot and will not be extended. These are promotions meant to be used on time. Discounts/ Specials cannot be combined.
What to Wear and How to Arrive:
Body Treatments:
Sauna Blanket: Loose-fitting clothes, sports bra, exercise shorts, socks (a change of clothing if you do not want to walk out with sweaty clothes)Massage & Cupping Therapy: comfortable clothing for quick access
Privacy Policy:
- Privacy Policy for vidawellnesslockhart.com
- Effective Date: 1/3/2020
- At vidawellnesslockhart.com, we are committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your information when you use our SMS messaging services.
- Information We Collect We collect the following types of information:
- • Personal Information: This includes your name, phone number, email address, and any other information you provide for us.
- • Usage Data: We may collect information about how you access and use our services, including your IP address, browser type, and pages visited.
- How We Use Your Information:
- We may use the information we collect for various purposes, including:
- • To provide and maintain our SMS messaging services.
- • To notify you about changes to our services.
- • To allow you to participate in interactive features of our services when you choose to do so.
- • To provide customer support.
- • To gather analysis or valuable information so that we can improve our services.
- • To monitor the use of our services.
- Sharing Your Information:
- We may share your information in the following situations:
- • With service providers to monitor and analyze the use of our services.
- • To comply with a legal obligation or protect and defend our rights.
- • In connection with a merger, sale of company assets, or financing.
- Security of Your Information:
- The security of your data is important to us but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
- Your Data Protection Rights:
- Depending on your location, you may have the following rights regarding your personal information:
- • The right to access – You have the right to request copies of your personal information.
- • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.
- • The right to erasure – You have the right to request that we erase your personal data under certain conditions.
- Changes to This Privacy Policy:
- We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us:
If you have any questions about this Privacy Policy, please contact us:• Email: info@vidawellnesslockhart.com• Phone: 512-379-8432